Troubleshooting

Clicking “General Settings” in the sidebar doesn't open the settings form

Why it happens: The sidebar link currently opens an overview screen first.

How to fix: Click the “General Settings” card on that overview screen to reach the actual Company/Branding/Security/etc. tabs.

A client role's page never finishes loading (“Loading department…”)

Why it happens: Opening a client role by its name from List view can call the wrong lookup and fail.

How to fix: Switch to Grid view on Client Roles & Permissions and use the “Open” link instead.

A menu item I added doesn't show up for my team

Why it happens: New items land in Draft until you click Make Live.

How to fix: Open the Menu builder and click Make Live.

I can't edit my Company Name

Why it happens: This is a known issue with the Company Name field.

How to fix: Contact EnOpSy support for a manual update until this is fixed.

Why it happens: Most permission changes on Roles & Permissions apply immediately, but always confirm by refreshing the affected user's browser or asking them to log out and back in if a change still doesn't seem to be taking effect.

How to fix: Refresh, then check the role's permission grid again to confirm the checkbox actually saved (it auto-saves per click).