Merge & Bulk Actions

For when the same issue creates two tickets, or you need to act on a batch at once.

Merging tickets

When a customer (or two different people) opens more than one ticket about the same issue, merge them into one: pick a primary ticket and one or more secondary tickets to fold into it. The secondary tickets are marked as merged and point back to the primary, so the history isn't lost — it's consolidated.

Bulk actions

From the All Tickets list, select multiple tickets to:

• Delete them all at once.
• Block the sender and close — blocks that customer's email address and closes the ticket in one step, for spam or abusive requests.