EnOpSy Cookie Policy

1.What Are Cookies?

Cookies are small text files placed on your computer, mobile phone, tablet, or other device when you visit a website.

Cookies help websites remember information about your visit.

For example, cookies may remember:

• That you are logged in
• Your language
• Your time zone
• Your account settings
• Your cookie choices
• The pages you visited
• How you use the website

Some cookies are removed when you close your browser. Other cookies may remain on your device for a set period.

2.Similar Technologies

We may also use technologies that work like cookies, including:

• Local storage
• Session storage
• Pixels
• Web beacons
• Software development kits
• Device identifiers
• Tags
• Tracking links
• Log files
• Mobile application identifiers

In this policy, the word "cookies" also includes these similar technologies where suitable.

3.Why We Use Cookies

We may use cookies to:

• Keep you signed in
• Protect your account
• Prevent fraud
• Remember your choices
• Save your settings
• Provide EnOpSy features
• Understand how EnOpSy is used
• Find and fix errors
• Improve website speed
• Measure product performance
• Provide customer support
• Measure marketing campaigns
• Show suitable content
• Remember your cookie consent
• Meet legal and security duties

We do not use cookies for a purpose that is not explained in this policy or our Privacy Policy.

4.Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are required for EnOpSy to work properly.

They may be used for:

• Account login
• User authentication
• Security
• Fraud prevention
• Session management
• Load balancing
• Saving cookie choices
• Processing payments
• Protecting forms
• Keeping the website available

These cookies cannot normally be turned off through our cookie settings because the service may not work without them.

You may block them through your browser, but parts of EnOpSy may stop working.

4.2 Preference Cookies

Preference cookies remember your choices.

They may remember:

• Your language
• Your country
• Your time zone
• Your display settings
• Your dashboard layout
• Your theme
• Your accessibility settings
• Your preferred login method

These cookies make EnOpSy easier to use.

Where required by law, we will ask for your consent before using optional preference cookies.

4.3 Analytics Cookies

Analytics cookies help us understand how people use EnOpSy.

They may collect information such as:

• Pages visited
• Time spent on a page
• Buttons clicked
• Features used
• Referring website
• Device type
• Browser type
• Approximate location
• Website errors
• Page loading time

We use this information to improve our website and products.

Where required, analytics cookies will only be used after you give consent.

4.4 Performance Cookies

Performance cookies help us check the speed and reliability of EnOpSy.

They may help us:

• Find slow pages
• Find software errors
• Measure response times
• Check server performance
• Understand product failures
• Improve user experience

Where required, optional performance cookies will only be used after consent.

4.5 Marketing Cookies

Marketing cookies may be used to understand whether our advertisements and marketing campaigns are effective.

They may help us:

• Measure advertisement results
• Measure email campaign results
• Understand how visitors reached EnOpSy
• Avoid showing the same advertisement many times
• Create advertising audiences
• Show more suitable advertisements

Marketing cookies may be placed by EnOpSy or an approved third-party service.

Where required, marketing cookies will only be used after you give consent.

You can reject marketing cookies without losing access to the main EnOpSy service.

4.6 Social Media Cookies

Some EnOpSy pages may include social media buttons, videos, or other third-party content.

These services may place cookies when you:

• View the content
• Click a social button
• Share a page
• Play a video
• Log in through a social account

Social media companies may use these cookies according to their own privacy policies.

Where required, this content will not load until you give consent.

5.First-Party and Third-Party Cookies

First-Party Cookies

First-party cookies are placed directly by EnOpSy.

We may use them for:

• Login
• Security
• Preferences
• Account sessions
• Cookie consent
• Product functions

Third-Party Cookies

Third-party cookies are placed by another company that provides a service to us.

These companies may provide:

• Website analytics
• Error monitoring
• Payment processing
• Customer support
• Video hosting
• Chat services
• Advertising
• Marketing measurement
• Authentication
• Security protection

Third-party providers may process information under their own privacy policies.

We review our service providers and limit their access where reasonably possible.

6.Cookies Used by EnOpSy

The exact cookies in use may change as we update EnOpSy or change a service provider. The categories below reflect current use and will be updated as new tools are added.

Strictly Necessary Cookies

Preference Cookies

Analytics, Performance, Marketing, and Social Media Cookies

The enopsy.com website does not currently set analytics, performance, marketing, or social media cookies. If any of these are added, this section will be updated with the cookie name, provider, purpose, duration, and type before the cookies are activated, and consent will be requested where required.

For the current state of cookies on a specific EnOpSy product, or to request an up-to-date list, contact [email protected].

7.Cookie Consent

When you first visit EnOpSy, you may see a cookie banner.

The banner may allow you to:

• Accept all cookies
• Reject optional cookies
• Choose cookie categories
• Read this Cookie Policy

Strictly necessary cookies may be used without optional consent because they are required to provide and protect the service.

Where required by law, we will not use optional analytics, performance, marketing, or social media cookies until you give consent.

Your cookie choice will be saved for a limited period.

We may ask for consent again when:

• Your saved choice expires
• We add new cookie purposes
• We change important service providers
• The law requires new consent
• You delete your browser cookies
• You use another browser or device

8.Changing Your Cookie Choices

You may change or withdraw your cookie consent at any time.

EnOpSy does not yet have a self-service cookie settings panel on enopsy.com. Until it is available, you can change or withdraw your cookie choice by emailing [email protected].

Withdrawing consent will not affect cookie use that happened before consent was withdrawn.

After you change your choice, some existing cookies may remain on your device until they expire or are deleted.

You can delete them through your browser settings.

9.Browser Controls

Most browsers allow you to:

• View cookies
• Delete cookies
• Block all cookies
• Block third-party cookies
• Allow cookies from selected websites
• Delete cookies when the browser closes

The steps depend on the browser you use.

Blocking all cookies may cause problems with:

• Login
• Account security
• Saved settings
• Payments
• Forms
• Dashboards
• Client portals
• Employee portals
• Other EnOpSy features

10.Mobile Application Controls

EnOpSy mobile applications may use device identifiers, local storage, or software development kits.

You may be able to control these through:

• Your mobile device settings
• Application permissions
• Advertising privacy settings
• Location settings
• Notification settings
• The EnOpSy application settings

Turning off a permission may stop some features from working.

11.Authentication Cookies

EnOpSy uses authentication cookies to:

• Confirm your identity
• Keep your session active
• Protect your account
• Support multi-factor authentication
• Detect suspicious login activity
• Stop unauthorized access

Authentication cookies are normally strictly necessary.

You should not copy, share, or publish authentication cookies.

If you think your account or session has been accessed without permission, contact us immediately.

12.Payment Cookies

Payment providers may use cookies when you:

• Buy a subscription
• Add a payment method
• Make a payment
• Verify a payment
• Request a refund

These cookies may be required to:

• Process payments
• Prevent fraud
• Meet legal duties
• Protect financial information

Payment providers have their own privacy and cookie policies.

13.Customer Support Cookies

Our support, chat, and help centre tools may use cookies to:

• Connect messages to your account
• Remember a support conversation
• Manage support tickets
• Provide live chat
• Measure support quality
• Prevent support abuse

Optional support cookies will be handled according to applicable consent rules.

14.Email Tracking

EnOpSy emails may contain tracking technologies that tell us whether:

• An email was delivered
• An email was opened
• A link was clicked
• A campaign resulted in a website visit

We may use this information to:

• Measure campaign performance
• Improve communications
• Stop sending unwanted messages
• Protect against fraud
• Understand service-message delivery

Where required, we will obtain consent or provide a way to stop optional marketing tracking.

You can unsubscribe from marketing emails using the unsubscribe link in the message.

Important account, billing, legal, and security messages may still be sent.

15.Analytics Information

Analytics tools may collect information about your use of EnOpSy.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Screen size
• General location
• Pages viewed
• Features used
• Session duration
• Referral information
• Error information

Where possible, we may limit, shorten, combine, or de-identify this information.

Analytics information is not used to make important legal, employment, credit, or financial decisions about you.

16.Advertising and Behavioural Tracking

EnOpSy may use advertising tools to promote its products.

These tools may use cookies to understand:

• Which advertisement you saw
• Whether you clicked it
• Whether you created an account
• Whether you purchased a product
• Which pages you visited

We will provide cookie choices where required.

You can reject optional advertising cookies.

We do not use hidden tracking methods designed to prevent users from making a meaningful privacy choice.

We do not knowingly use behavioural advertising cookies to target children.

17.Do Not Track Signals

Some browsers send a "Do Not Track" signal.

There is no single global standard for how websites must respond to every Do Not Track signal.

Where required by law or supported by our systems, EnOpSy may recognize approved privacy preference signals.

You may still use our cookie settings to manage optional cookies.

18.Global Privacy Control

Where required and technically supported, EnOpSy may recognize a Global Privacy Control signal as a request to opt out of certain sharing or targeted advertising.

The signal normally applies only to the browser and device sending it.

You may need to set your choice again on another browser or device.

19.International Data Processing

Cookie information may be processed in Canada and other countries where EnOpSy or its service providers operate.

These countries may have different privacy laws.

Where required, we use suitable contracts, safeguards, and privacy controls for international processing.

20.How Long Cookies Remain

Cookies may be:

Session Cookies

Session cookies are normally deleted when you close your browser.

Persistent Cookies

Persistent cookies remain until:

• Their set expiry date
• You delete them
• We remove them
• You change your consent
• Your browser removes them

We try to keep cookies only for as long as reasonably needed for their purpose.

Cookie durations are listed in the cookie table in Section 6 above.

21.Security

We use reasonable security steps to protect information collected through cookies.

These steps may include:

• Encryption
• Secure cookie settings
• Access controls
• Limited retention
• Security monitoring
• Restricted service-provider access
• Session expiry
• Login protection

No internet system is completely secure.

You should protect your device, browser, password, and account.

22.Children's Privacy

EnOpSy is designed mainly for business users.

We do not knowingly use optional advertising cookies to track children.

If an organization uses EnOpSy for a person under the legal age, the organization is responsible for obtaining any required permission.

Please contact us if you believe cookies collected a child's information without proper permission.

23.Changes to This Cookie Policy

We may update this Cookie Policy when:

• Our technology changes
• We add new products
• We add or remove cookies
• We change service providers
• Privacy laws change
• Our business practices change

The updated policy will show a new "Last Updated" date.

For important changes, we may provide notice through:

• The EnOpSy website
• The cookie banner
• Email
• An account notice
• An in-product message

We may ask for new cookie consent when required.

24.Contact Us

Questions about cookies or privacy may be sent to:

25.Information to Complete Before Publishing

Before publishing this Cookie Policy:

• Run a cookie scan on all EnOpSy websites
• List every cookie and similar technology
• Add each cookie name
• Add the provider name
• Add the purpose
• Add the expiry period
• Mark each cookie as first-party or third-party
• Confirm which cookies are strictly necessary
• Add the cookie settings link
• Add the Privacy Policy link
• Add the Terms of Service link
• Add the privacy email
• Add the support email
• Add the security email
• Add the full Canadian legal address
• Confirm whether analytics tools are used
• Confirm whether advertising tools are used
• Confirm whether email tracking is used
• Confirm whether Global Privacy Control is supported
• Block optional cookies before consent where required
• Make "Reject All" as easy to use as "Accept All"
• Allow users to change their choice later