EnOpSy Refund Policy

1.General Refund Rule

All payments made to EnOpSy are normally final and non-refundable.

A refund may only be provided when there is a verified service failure caused by EnOpSy.

We do not provide refunds because a customer:

• Changed their mind
• Did not use the service
• Used only part of the service
• Forgot to cancel a subscription
• No longer needs the service
• Did not get the expected business results
• Chose the wrong plan
• Did not understand a feature
• Did not complete setup or onboarding

A separate written Order Form or agreement may provide different refund terms. In that case, the written agreement will apply.

2.Who Can Request a Refund

Only an EnOpSy business customer may request a refund.

The request must be made by:

• The account owner
• An authorized account administrator
• An authorized company representative
• The person responsible for billing

We may ask for proof that the person requesting the refund is authorized to act for the business.

Refund requests from employees, users, contractors, or other people without proper authority may be rejected.

3.What Is a Service Failure?

A service failure may happen when a paid EnOpSy product or important paid feature:

• Is not available
• Cannot be used
• Does not provide the main paid service
• Has a serious technical error
• Fails because of a problem directly controlled by EnOpSy
• Cannot be restored or fixed within a reasonable time

A small error that does not stop the main service from working may not qualify as a service failure.

A feature request, design preference, missing future feature, or normal product limit is not a service failure.

4.Conditions for a Refund

A refund may be approved only when all the following conditions are met:

1. The customer has paid for the affected EnOpSy service.
2. The paid service had a serious and verified failure.
3. The failure was mainly caused by EnOpSy.
4. The customer reported the issue to EnOpSy support.
5. The customer gave EnOpSy a reasonable chance to investigate and fix the issue.
6. The customer provided the information needed to review the request.
7. The failure was not caused by the customer, its users, or a third party.
8. The request follows this Refund Policy.

EnOpSy may review system logs, account records, support messages, error reports, and service activity before making a decision.

5.Problems That Do Not Qualify

A refund will not normally be provided when the issue was caused by:

• The customer's internet connection
• The customer's device
• The customer's browser
• The customer's server
• The customer's hosting provider
• Incorrect account settings
• Incorrect user permissions
• Customer code or custom development
• An unsupported integration
• Incorrect API use
• Lost passwords or security codes
• Unauthorized access caused by the customer
• A third-party product or service
• A payment gateway
• An email, SMS, or WhatsApp provider
• A bank or financial service
• A cloud service outside EnOpSy's control
• A government restriction
• A cyberattack outside reasonable control
• A natural disaster or other force majeure event

A refund will also not normally be provided for:

• Planned maintenance
• Emergency security maintenance
• Beta or test features
• Free products
• Free trials
• Promotional credits
• Used API credits
• Used message credits
• Used storage
• Used user licences
• Completed setup work
• Completed onboarding
• Completed training
• Custom development
• Consulting services
• Taxes
• Bank fees
• Currency conversion charges

A separate written promotional offer may provide different terms.

6.Subscription Cancellation

Cancelling a subscription stops its future renewal.

Cancellation does not automatically create a refund for the current billing period.

The customer may continue using the paid service until the end of the current billing period, unless the account is suspended or terminated for breaking EnOpSy's Terms of Service.

Not using the remaining subscription period does not create a refund right.

Deleting an account, uninstalling an application, or stopping use of EnOpSy does not always cancel a paid subscription.

The customer must use the available cancellation method or contact EnOpSy support.

7.Automatic Renewals

Paid subscriptions may renew automatically when automatic renewal was shown during purchase or in an Order Form.

The customer is responsible for cancelling before the renewal date.

A refund will not normally be provided because:

• The customer forgot to cancel
• The renewal email was not read
• The billing contact changed
• An employee left the company
• The company no longer needs the subscription

EnOpSy may review exceptional cases, but approval is not guaranteed.

8.Partial Service Failure

When only part of the paid service was affected, any approved refund may be limited to the affected part.

The refund amount may be based on:

• The affected product
• The affected feature
• The length of the failure
• The paid billing period
• The amount paid for the affected service
• Any service already used

A partial failure does not normally qualify for a full subscription refund when the main service remained available.

9.Refund Amount

An approved refund will normally not be more than the amount paid for the affected EnOpSy service and affected billing period.

The refund will not include:

• Taxes that cannot be returned
• Bank charges
• Payment processing charges
• Currency conversion losses
• Third-party charges
• Services already completed
• Used credits or usage
• Custom development costs
• Setup or onboarding work already completed

EnOpSy may provide a full refund, partial refund, service credit, or subscription extension, depending on the service failure and the agreement with the customer.

When the customer accepts a service credit or subscription extension as the solution, an additional cash refund may not be provided for the same issue.

10.How to Request a Refund

To request a refund, contact EnOpSy at:

The request should include:

• Business name
• Account owner's name
• Account email
• Invoice number
• Payment date
• Product or plan name
• Amount paid
• Date the problem started
• Description of the service failure
• Screenshots or error messages
• Support ticket number
• Requested refund amount

Missing information may delay the review.

11.Refund Review

EnOpSy will review the request and may:

• Check system logs
• Review service availability
• Review support records
• Ask for more information
• Try to fix the issue
• Provide a temporary solution
• Provide a service credit
• Approve a full or partial refund
• Reject the request with a reason

Submitting a request does not mean that a refund is approved.

The decision will be based on this Refund Policy, the customer's Order Form, the Terms of Service, and applicable law.

12.Refund Processing Time

Approved refunds will be processed within 7 business days after EnOpSy confirms approval.

Refunds will normally be sent to the original payment method.

The customer's bank, card company, or payment provider may need more time to show the refund in the account.

EnOpSy is not responsible for delays caused by a bank or payment provider after the refund has been issued.

13.Original Payment Method

Refunds will normally be returned using the same payment method used for the purchase.

We may ask for different payment details when:

• The original payment method is closed
• The original payment method cannot receive a refund
• The payment was made through a manual bank transfer
• A technical or legal reason prevents the original refund method

The customer must provide correct payment information.

EnOpSy is not responsible for delays caused by incorrect details provided by the customer.

14.Chargebacks and Payment Disputes

Customers should contact EnOpSy before starting a chargeback or payment dispute.

An unfair, false, or unauthorized chargeback may lead to:

• Account suspension
• Service termination
• Removal of access
• Recovery action for unpaid charges
• Recovery of reasonable dispute costs

Starting a chargeback does not remove the customer's duties under its agreement with EnOpSy.

If a chargeback is started while a refund request is being reviewed, the refund review may be paused until the payment dispute is closed.

15.Account Suspension or Termination

No refund will normally be provided when an account is suspended or terminated because of:

• Non-payment
• Fraud
• Illegal activity
• Security abuse
• Spam
• Misuse of APIs
• Breaking usage limits
• Unauthorized account sharing
• Harmful activity
• Breaking the Terms of Service
• Breaking applicable law

The customer remains responsible for unpaid fees and charges.

16.Custom and On-Premise Services

Payments for custom development, on-premise installation, migration, setup, training, consulting, and special integrations are non-refundable after the work has started.

A refund may only be considered when:

• EnOpSy does not deliver a major agreed service
• The failure is directly caused by EnOpSy
• The issue cannot be fixed within a reasonable time
• The written Order Form allows a refund

Completed work is not refundable.

17.Third-Party Products

EnOpSy may connect with third-party services.

Refunds for third-party products must follow the third party's refund policy.

EnOpSy is not responsible for refunding charges collected directly by:

• Payment providers
• Hosting providers
• Banks
• Email providers
• SMS providers
• WhatsApp providers
• AI providers
• Accounting platforms
• Other external services

The customer should contact the third-party provider directly for those charges.

18.Service Credits

In some cases, EnOpSy may offer service credits instead of a cash refund.

Service credits:

• May only be used for EnOpSy services
• Have no cash value
• Cannot normally be transferred
• May have an expiry date
• May be limited to a specific account or product

The customer will be informed before a service credit is treated as the final solution.

19.Abuse of the Refund Policy

EnOpSy may reject refund requests that appear to involve:

• Fraud
• False information
• Repeated refund abuse
• Use of the service followed by an unfair refund request
• Intentional damage
• False service-failure claims
• Payment disputes made in bad faith

EnOpSy may suspend or terminate accounts involved in refund abuse.

20.Changes to This Refund Policy

EnOpSy may update this Refund Policy.

Changes will apply from the updated effective date.

Changes will not normally reduce a refund right that was already confirmed in writing before the new policy took effect.

Important changes may be shared through:

• The EnOpSy website
• Email
• An account notice
• An in-product message
• Another reasonable method

21.Applicable Law

This Refund Policy is governed by the laws stated in the EnOpSy Terms of Service.

Nothing in this policy removes a legal right that cannot be removed by agreement.

When an Order Form, signed contract, or applicable law gives the customer a stronger refund right, that document or law will apply.

22.Contact Information

Refund questions may be sent to: