Product updates

Changelog

Everything we've shipped across EnOpSy — Billing, Support, Tasks, HR, Drive, Email, and more — newest first.

October 2026

Clients

  • Added a visible Trash button on the All Clients page for soft-deleted clients.

Account & Login

  • Added a read-only Enterprise ID field to tenant login pages.

Raluca Workspace (AI assistant in the dashboard)

  • Merged the AI assistant directly into the main dashboard (previously a separate site) and renamed it Raluca.
  • Added a “Morning Briefing” that summarizes what you usually check when you open the assistant.
  • Expanded Raluca’s reach to Support, Logs, Clients, Calendar, Email Service, Settings, and Profile, so it can help with more of the product.
  • Added self-service tools so you can ask Raluca about your pending work and calendar.

Billing

  • Added more billing cycle options for extended payment plans.
  • Added a desktop-to-phone handoff for completing PhonePe recurring payments on your phone.
  • Razorpay recurring payments now let you choose Card or UPI Autopay.

Support Chat

  • Added push notifications for new visitor messages.

Team / HR

  • Added the ability to cancel a submitted leave request.

September 2026

Leads

  • Launched the Leads module — import and export leads via CSV, enrich records with company domain data, track opportunities, assign agents, and log activity.

Raluca Support (AI in the website chat widget)

  • AI conversations are now saved and visible in the agent dashboard.
  • Redesigned the chat widget with a dedicated AI identity, tabbed settings, and a visitor page-history view.
  • Added an AI avatar in chat bubbles and rebuilt visitor analytics with real data.
  • Added visitor identification — recognized visitors are shown as “Name from City” everywhere in the widget.
  • Added a sound notification when a new visitor message arrives in the agent inbox.
  • Agents can now jump into an AI conversation and reply live.
  • Added separate branding images for your business and your AI agent.
  • Added a Knowledge Base for the AI assistant, with “talk to a human” and suggested replies always available.
  • High-scoring chat visitors are now automatically turned into sales leads.

Support

  • Added a profanity/abusive-language filter for incoming tickets, toggleable in settings.
  • Launched an embeddable support ticket widget for your website (Ticket Widget 2.0).

Platform

  • Added interactive onboarding walkthroughs/tours across several modules.
  • Added customizable signup fields for new tenant sign-ups.

Billing

  • Added a free-plan reminder banner on the profile page.
  • Added the ability to request a refund directly when cancelling a subscription.
  • Added the ability for admins to assign complimentary (free) subscription plans.
  • Added a full coupon system — preview discounts before checkout, restrict coupons to specific plans, pause/resume coupons, and track usage.
  • Added support for several Indian payment gateways (Razorpay, PayU, PhonePe, BillDesk, Paytm), including UPI Autopay recurring payments.
  • Added an onboarding progress tracker for new accounts.

Account & Login

  • Added magic-link (passwordless) signup for clients.
  • Added a “keep me logged in” option for 30 days.

Tasks

  • Fixed Calendar bookings being wrongly blocked by the task plan limit.

Website

  • Added Raluca Assist live chat throughout the public website, restructured pricing into Free/Startup/Enterprise tiers, and added a comparison page vs. Zoho.

August 2026

Platform

  • Added plan-based usage limits across modules (storage, clients, tickets, email sending, and more), with clear in-app messages when a limit is reached.

Account & Login

  • Added Google and LinkedIn sign-in/signup.

Billing

  • Added self-service subscription plan changes/upgrades, with automatic prorated or zero-cost handling.
  • Added low-wallet-balance alerts.
  • Added handling for payment disputes and chargebacks.

Email

  • Added “Hot Leads” tracking with visit session details and a visitor activity timeline.

Profile

  • Fixed an issue that let the same meeting slot be booked by two clients at once.

Team / HR

  • Added a badge/achievement system for employees.
  • Added overtime calculation.

July 2026

Career

  • Launched a new Career module — job listings, candidate applications, skills quizzes, and certificates.

Billing

  • Added complimentary (free) subscription assignment and prorated billing for plan changes.
  • Added wallet management directly from a client’s profile.
  • Added full multi-currency billing — pricing, invoices, and wallets in multiple currencies.
  • Added webhooks for subscription lifecycle events, for integrating with external systems.
  • Added dedicated detail pages for orders, invoices, and transactions, plus card management and coupon creation.

Email

  • Added website visitor tracking with UTM-based lead source attribution.
  • Added the ability to add or complete leads directly from a running campaign.

Drive

  • Added email invites for new members, with a self-service password setup page.

Inex

  • Added a Trash view with restore for deleted records.
  • Added Balance Sheet and Profit & Loss financial reports, downloadable as PDF, with TDS tax support.

Profile

  • Added Google Calendar sync — cancellations and reschedules now reflect on your Google Calendar.

Team / HR

  • Added Work From Home tracking.
  • Added analytics to help HR spot unusual leave patterns.
  • Added joining and exit (onboarding/offboarding) checklists.
  • Added configurable statutory deduction rates (PF/ESI) in payroll settings.

June 2026

Billing

  • Added PDF download for invoices and receipts.
  • Added online invoice payment with receipts, and support for choosing which unpaid invoice to pay when an order has several.
  • Added subscription renewal reminder emails and automatic renewal invoicing.
  • Added email notifications for orders, invoices, transactions, and refunds.
  • Added a confirmation step before cancelling a plan.
  • Added wallet freeze and manual balance adjustment, plus wallet export and an approval workflow.
  • Added inline editing for orders.
  • Added company name and tax registration fields to the payment form.
  • Added invoice-paid notification templates for admins, employees, and clients.

Email

  • Added SMTP sending pools with warm-up tracking.
  • Added a campaign queue view and a suppressed-recipients list, with the ability to reschedule a campaign.
  • Added lead segments and list management.
  • Added the ability to snooze and follow up on leads.
  • Added resumable lead imports — pick up a large import where you left off.
  • Added per-template compliance settings.

Support

  • Added CC and BCC options when replying to tickets.

Tasks

  • Added daily morning and evening status report emails.

Team / HR

  • Added an e-copy (digital copy) of salary slips.
  • Added monthly performance tracking and a Trash for deleted assets.
  • Added employer PF and ESI payroll calculations.
  • Added document expiry reminders.
  • Admins can now apply leave on behalf of employees.

May 2026

Billing

  • Added detailed order, invoice, and transaction pages, a Wallet page, and card management and coupon creation in the dashboard.
  • Added support for multiple payment gateways.

Account & Login

  • Added WhatsApp OTP as a login option.

Client Portal

  • Added an invoice detail view for clients.

Email

  • Added SMTP pool management (weighted/ranked sending) with bulk actions.
  • Added a library of pre-made email templates you can browse and clone.
  • Added campaign management — create, approve, and track campaigns with recipient and event details.
  • Added a compliance checklist for campaigns.
  • Added lead list import and management.

Drive

  • Added custom document templates.

Team / HR

  • Added document downloads for employee records, a configurable document checklist, and a profile-completion score.
  • Added a Trash view for removed employee records.

April 2026

Account & Login

  • Added a full self-serve signup/onboarding flow, including phone login, forgot password, and a welcome screen.

Client Portal

  • Added a domain and WHOIS lookup tool with registrar, country, and TLD information.
  • Added a data-removal request feature for records in the lookup database.

Support

  • Added image attachment uploads for tickets from the client portal.
  • Added the ability for support admins to view a client’s account for troubleshooting (login as client).

Dashboard

  • Unified more tools directly into the main sidebar via embedded views.

Email

  • Added default templates that can’t be accidentally deleted, plus the ability to restore templates.
  • Added template preview.

Tasks

  • Achieved full toolbar parity with a spreadsheet application in the built-in Sheets tool, including formula autocomplete.
  • Added charts within task tables.

Inex

  • Added “Sources” for tracking where expenses and income originate, with bill photo capture.
  • Added an Invoices page and an Assets tracking module.

Team / HR

  • Launched an employee directory with detailed profile pages (documents, designation, skills).
  • Added a Payroll module with a salary calculator and payslip requests.
  • Added leave request submission directly from employee profiles.
  • Added a Performance tracking page with incident/proof attachments.
  • Added role-based feature group permissions.

March 2026

Billing

  • Added Quotations — create, view, and track quotation status.
  • Added custom/negotiated subscription plans for individual clients.
  • Added a dedicated payment methods management page.
  • Added an account credits system and improved refund handling.

Client Portal

  • Added a data feed/pricing page, CSV export, an API usage dashboard with charts, API documentation, an open-ticket count, a “My Downloads” page, and a “Report Scam” feature.

Support

  • Redesigned the ticket reply interface and added ticket reassignment between agents.

Dashboard

  • Added per-module enable/disable toggles in settings.

Drive

  • Added the ability to star/favorite files and folders.

Tasks

  • Added a built-in spreadsheet tool with real-time collaboration, common formulas (SUM, IF, VLOOKUP, COUNTIFS, and more), undo/redo, and charts.
  • Added the ability to import tasks directly from documents.
  • Added a dedicated bug-tracking sheet view.
  • Added global search across tasks, projects, and modules.

Account & Login

  • Added login via phone number and a self-service forgot-password flow.

Team / HR

  • Launched employee master data, attendance tracking, leave summary, and a peer performance leaderboard.

February 2026

Account & Login

  • Added magic link (passwordless) login.

Client Portal

  • Added a domain availability and WHOIS lookup tool, with registrar, country, and TLD data.

Billing

  • Added the ability to generate shareable payment links, with coupon support on payment links and notifications.
  • Added more flexible trial-to-paid billing interval options.

Support

  • Added SLA tracking on tickets.

Team

  • Added time-limited department assignments.
  • Added the ability to invite multiple team members at once.

Dashboard

  • Added a Polls feature for team polling.

Drive

  • Added email notifications for document creation, updates, and deletion, plus daily and monthly summary emails.
  • Added soft-delete (trash) for documents and folders.
  • Added charts/analytics on the Drive home page.

Tasks

  • Added a performance points system to track team member evaluations.
  • Added project summary reports and charts.

Inex

  • Added tax calculation support.
  • Added daily email reports and bar-chart visualizations for income and expenses.

January 2026

Billing

  • Added a Wallet for storing account balance/credit.
  • Added export for invoices, and drag-and-drop reordering in the invoice table.

Support

  • Added CSAT (customer satisfaction) ratings for tickets, with a leaderboard view.

Drive

  • Launched the Drive module — upload, organize, and move files and folders, with a recent-files view.
  • Added a spreadsheet tool for creating and editing sheets.

Email

  • Added template variables/merge fields, plain-text email support, and template preview.

Tasks

  • Added a team timeline and time-tracking view.
  • Added lunch in/out time tracking.
  • Improved recurring task rescheduling around leave and holidays.

Inex

  • Added multi-currency support for expenses and income.
  • Added charts for financial data.
  • Added budgeting (budget heads).

December 2025

Billing

  • Added onboarding, welcome, and payment-confirmation email templates.
  • Added the ability to delete a saved card and set a default card.

Dashboard

  • Added an early AI chat assistant pilot to the client dashboard.
  • Added an API usage/monitoring details page.

Support

  • Added a leaderboard for support agent performance.
  • Added predefined/canned reply templates.
  • Added ticket categories management.
  • Added phone number lookup with call analytics for tickets.

Profile

  • Added calendar search by email and meeting cancellation, including bulk cancel.

Email

  • Launched the Email module — bulk delete, a rich text editor for templates, and filtering.

Tasks

  • Added an embedded spreadsheet (Sheets) tool within projects.
  • Added bulk/batch task creation with progress tracking.
  • Added bulk delete across checklists, documents, modules, projects, tasks, and releases.
  • Added the ability to migrate/reassign users between projects.
  • Added task templates.
  • Added CSV export for tasks.

Inex

  • Added a budget tracking feature.

November 2025

Billing

  • Added a Wallet page.
  • Added an activity log for invoices and a dedicated refund flow.

Support

  • Added the ability to merge duplicate support tickets.
  • Added labels for tickets.
  • Added snooze/reminders for tickets.
  • Added phone number lookup for tickets.

Team

  • Added departments with configurable permissions.
  • Added bulk status change and bulk delete for user accounts.

Payment

  • Added fields for discount and tax ID at checkout.

Tasks

  • Added a Release Management panel to track release versions and progress.
  • Added settings to control task-related email notifications.
  • Improved document attachments (upload and management) for tasks.
  • Added a Form Builder for creating custom forms.
  • Added keyboard shortcuts.

Drive

  • Added like/dislike reactions and content suggestions on documents.
  • Added an AI content-quality score and Flesch readability score to the publishing checklist.

Inex

  • Added draft transactions and bulk upload for transactions.

October 2025

Billing

  • Added a subscriptions list and detail view.
  • Added the ability to download invoices directly from the invoices table.
  • Added support for free/complimentary plans.

Support

  • Added a live chat logs view in the dashboard.

Dashboard

  • Added module-level permission management.

Tasks

  • Added recurring/repeating tasks.
  • Added checklists for tasks, including bulk, compliance, and termination templates.
  • Added document attachments management.
  • Added trash/restore (soft delete) for projects, modules, and tasks.
  • Added a team status page.
  • Added task sets (grouped tasks).
  • Added a shared activity log view with filtering.
  • Improved leave management with automatic rescheduling of overlapping leave requests.

September 2025

Team

  • Added roles and permissions management.

Dashboard

  • Added a calendar module.

Support

  • Added initial live chat support.

Billing

  • Added the ability to save payment cards on file.

Tasks

  • Added trash and leave-management features.
  • Added estimated end-time tracking for modules.

Inex

  • Added bulk delete for records.

August 2025

Dashboard

  • Added a general settings page with custom SMTP configuration, logo/branding customization, and automatic timezone and currency defaults based on country.
  • Added navigation for the Marketing, Docs, Team, and Inex modules within the main dashboard.

Account & Login

  • Added email-based sign-up.
  • Added email verification for new accounts.

Team / HR

  • Added bulk edit for team members.

Support

  • Added the ability to delete tickets.
  • Added an action menu and product tagging on support tickets.

Billing

  • Added support for marking invoices as paid.
  • Redesigned the billing dashboard.
  • Added subscription/pricing plans with a purchase flow.
  • Added billing activity logs.

Tasks

  • Added automatic status updates for projects and modules once all their tasks are completed.

July 2025

Support

  • Added a compliance module for support tickets.

Client Portal

  • Added self-service sign-up for the client portal.
  • Added a profile page for clients.
  • Added a billing view (invoices, transactions, payment methods) inside the client portal.

Billing

  • Added the ability to download invoices as PDF.

Tasks

  • Added the ability to reassign tasks to another team member.
  • Added overdue and upcoming task filters.

Profile

  • Added initial Google Calendar sync for bookings.
  • Added general settings, including custom SMTP configuration, for the booking module.

June 2025

Account & Login

  • Added a forgot-password flow for both admin and client accounts.

Team / HR

  • Added the ability to edit, delete, and reset passwords for team members.
  • Added employee ID and profile photo fields for team members.

Clients

  • Added the ability to create client accounts with company details.

Support

  • Added BCC support for ticket email replies.
  • Added the ability to block/restrict a ticket.
  • Added file attachment support for tickets.
  • Added activity logs for the support module.
  • Added department-level visibility controls for support tickets.

Client Portal

  • Launched the client portal, with login, sign-up, and password-reset flows.
  • Added a support ticket view for clients.

Billing

  • Added OTP verification for first-time billing portal access.
  • Added an activity timeline for orders.
  • Added the ability to save orders and transactions as drafts.

Tasks

  • Added bulk task creation.
  • Added activity logs for projects and modules, feeding a dashboard API.

Platform

  • Extended the in-app release-notes page to the support dashboard.

Profile

  • Added filters for booking status.
  • Added activity logs for bookings.
  • Added time zone support for meeting scheduling.

May 2025

Account & Login

  • Added login alert emails for new sign-ins.
  • Added password-reset alert emails.

Team / HR

  • Added OTP verification for team member invitations.

Billing

  • Added automatic tax calculation for invoices.
  • Added inline editing for payments and invoices.

Tasks

  • Added recurring tasks.
  • Added comments with image attachments and emoji reactions on tasks.
  • Added activity logs tracking task name/description changes.

Platform

  • Added an in-app release-notes page to the task module.

Profile

  • Launched meeting booking/scheduling with real-time slot blocking.
  • Added post-meeting ratings.
  • Added recurring meeting bookings.
  • Added Slack notifications for new bookings.
  • Added file attachment support for bookings.

April 2025

Inex

  • Added an approval workflow for expenses.

March 2025

Account & Login

  • Added OTP verification for sensitive account actions.

Support

  • Added email reply support with multi-inbox (IMAP) integration.

February 2025

Team / HR

  • Added department-based roles and permissions for admin accounts.

January 2025

Inex

  • Added invoice tracking.
  • Added opening and closing balance tracking.

December 2024

Inex

  • Added duplicate-prevention validation when creating vendors, sources, currencies, categories, and expense heads.
  • Added an expense graph/visualization on the home page.
  • Added activity logs for the Inex module.
  • Added a trash/recycle-bin for deleted expense records.
  • Added PDF support for bill uploads (extending the earlier image upload).
  • Added category and subcategory organization for expenses.

November 2024

Inex

  • Added recurring subscription tracking for expenses.
  • Added the ability to upload bill images/receipts for expenses.
  • Added date-range filters for expense reporting.

October 2024

Inex

  • Added bulk edit for expense records.
  • Added CSV upload for importing expense data.
  • Added filters by category, currency, source, and vendor.
  • Added protection against deleting vendors, categories, sources, currencies, or expense heads that are still referenced by existing expenses.
This page covers major, customer-visible changes. Smaller fixes and behind-the-scenes improvements ship continuously and aren't all listed here.