Order List

What is this?

A searchable table of every order for this tenant — confirmed on this tenant to hold thousands of live orders alongside summary stat cards (Total Orders, Active Orders, Completed, Trial Orders, Avg Order Value, Trials ending today, Overdue invoices, Refund requests).

Why use it?

It is the starting point for finding an existing order, checking its status, or creating a new one.

Before you start

Requires access to the Billing section of the account. No special order-level permission prompts were observed for viewing the list with the account used in this audit; a separate, lower-privilege role was not available to confirm restricted-view behavior.

How to open it

Billing → Order → Order List (or the direct URL /orders).

How to use it

Use the Search box, Select Users, Status, and Add More Filters controls above the table to narrow results.
Click any Order ID (e.g. OR-00047) to open its detail page.
Use the three-dot Actions menu on a row, or the Create Order button top-right, to start a new order.
Use View Trash to see previously trashed orders.

Fields and options

Field/Option	What it does	Example	Important notes
Order ID	Unique, sequential order reference	OR-00047	Also copyable via the small copy icon next to it
Order Type	One Time or Recurring	One Time	Set at creation, drives whether a Subscription is later linked
Status	Current order state	Pending, Active	"Completed" was not observed in use on this tenant — confirm with your team whether it applies to your workflow

What happens after saving?

Not applicable to the list view itself — see Create Order.

Common problems

Problem: A record I just created doesn't appear.
Why it happens: Summary stat cards at the top of list pages can briefly show a stale count immediately after a change, before an automatic refresh corrects them (confirmed during this audit on the Plans and Wallets lists).
How to fix: Refresh the page or wait a moment; the underlying data was correct in every case checked.