Subscription Lifecycle

What is this?

The set of actions available from a subscription's detail page: Edit, Change plan, and Cancel.

How to use it

1. Click Cancel to open the confirmation dialog.
2. The dialog states plainly: "This will mark the subscription as cancelled and disable auto-renew. This action cannot be undone," and offers an optional cancellation reason field.
3. Click Confirm Cancel to proceed, or Keep Subscription to back out safely (confirmed in this audit to leave the subscription completely unchanged).

What happens after cancelling?

Not executed against a real subscription in this audit (to protect live customer subscriptions) — the effect on invoicing, access, and the Order/Client record after a real cancellation is Not fully verified in production-safe testing.

Common problems

Problem: I want to cancel at the end of the current billing period, not immediately.
Why it happens: The Cancel dialog observed in this audit only offered one path (immediate cancellation with an optional reason) — no separate period-end option was shown, even though the subscription record has a distinct "Cancel At Period End" field.
How to fix: Confirm with your billing administrator or product team whether period-end cancellation is supported elsewhere in the product before assuming it is unavailable.