Troubleshooting
Quick fixes for the issues people run into most often across ETA.
I can't find something I just created
If you just created a new Project or Module and can't find it on its list page, in search, or reflected in the stat cards, this is a known display delay — the record was still created successfully. Open it directly through a Task or Module's dropdown selector (new Projects/Modules appear there right away), or via a direct link if you have one. This does not affect Tasks, which always appear immediately.
A list looks smaller than the stat cards say it should be
On the Projects list in particular, the default view can leave out Completed projects. Add a Status filter to bring them back into view. If you see the same kind of mismatch elsewhere, try clearing all filters and reloading before assuming data is missing.
I clicked a Create/Save button and nothing happened
This usually means a required field further down the form is empty — most commonly a blank name field, or (on Release Panel) a stage missing its Group Name or Stage Leader. Right now, these screens don't always point out which field is the problem, so double-check every required field (marked with an asterisk) from top to bottom, including on Bulk Create's later rows.
A screen is stuck on “Creating...”
Creating a Recurring Task can take up to about a minute to fully process. Keep the page open, avoid clicking the button again, and it will complete on its own.
I can't delete or archive a Release
There's currently no delete or archive option for Releases in the UI. Contact your organization's administrator if a release needs to be removed.
A button or setting I expect to see is missing
What you can see and do in ETA depends on your account's permissions, which aren't shown anywhere in the app itself. If something seems to be missing, check with whoever manages your organization's AllHeartWeb settings rather than assuming it doesn't exist.