Team Troubleshooting
Fixes for the most common issues across the Team module.
If something in the Team module isn't behaving the way you expect, check here first.
A team member does not appear in the list
Problem
You expect to see someone in the Employee List but they're not there.
How to fix it
They may have been set to Inactive. Click View Inactive at the top of Employee List to check.
Problem
A filter or search term is still applied from a previous task.
How to fix it
Clear the search box and any active filters, then look again.
Cannot edit a team member
Problem
The row's actions menu only shows View, not Edit.
How to fix it
Your account likely doesn't have edit access to Employee List. Check with whoever manages your EnOpSy account.
Cannot remove or deactivate a member
Problem
There's no delete option, only Set as Inactive.
How to fix it
This is expected — EnOpSy's Team module doesn't offer permanent deletion from this screen. Use Set as Inactive instead; see Active & Inactive Members.
Leave request seems stuck as Pending
Problem
You changed the Approval status but it didn't seem to save.
How to fix it
Make sure you clicked Save changes inside the Edit leave request window — closing it with Cancel discards your change.
Problem
You're checking the wrong month.
How to fix it
Leave requests are shown per month — use the month selector to confirm you're viewing the right one.
Asset shows the wrong status or holder
Problem
An asset is still marked In Use for someone who returned it or left the company.
How to fix it
Open the asset and update its status/assignment to reflect reality — for example back to Available.
Salary or Payroll numbers look wrong
Problem
The Salaries screen says No Employee Selected.
How to fix it
Use Select Employee first — the pay figures only appear after you choose someone.
Problem
Payroll totals don't match what you expected.
How to fix it
Confirm the month selector is set correctly, and that Bulk Payroll has actually been run for that month.
A skill won't show up as usable
Problem
A newly created skill isn't appearing where you expect.
How to fix it
New skills start as pending and need approval before they're treated as part of the official catalogue.
Permission denied / missing buttons
Problem
You don't see a button (like New Employee, Add Rule, or Bulk Payroll) that this documentation describes.
How to fix it
That action is likely restricted for your account. Ask whoever manages your EnOpSy account to check your access level.
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Still stuck?
If none of the above matches what you're seeing, check the FAQs, or contact your EnOpSy account admin with a description of what you expected to happen and what happened instead.
Related Team guides
Active & Inactive Members
What happens when someone leaves the team
Leave Requests
Approve, reject and track leave requests
FAQs
Quick answers to common Team module questions
Assets
Next →
FAQs